Refund policy

RETURN AND REFUND POLICY

Owner priyanka Bishnoi

Last updated: October 10, 2026

At MS Fashion, we want our customers to have a satisfactory shopping experience. This Return and Refund Policy explains when a product may be returned and when a refund may be issued.

RETURN ELIGIBILITY

Customers may request a return if:

• The product received is damaged or defective.

• The wrong product or wrong size was delivered.

• The product received is significantly different from the product ordered.

The product must be unused, unworn and in its original condition, with the original packaging and tags where applicable.

RETURN REQUEST

Customers must contact us as soon as possible after receiving the order to request a return.

To request a return, contact us with:

• Order ID

• Customer name

• Mobile number

• Reason for return

• Clear photographs or video of the product, if required

Email: msfashioncom142@gmail.com

Phone / WhatsApp: +91 8875436602

We may review the return request before approving the return.

NON-RETURNABLE PRODUCTS

A return may not be accepted if:

• The product has been worn, used, washed or damaged after delivery.

• The product is returned without its original packaging or tags where applicable.

• The product has been damaged due to misuse or improper handling by the customer.

• The return request does not meet the eligibility requirements of this policy.

SIZE-RELATED RETURNS

If you receive the size you ordered but the size does not fit, a return or size exchange may be available subject to product availability and our return conditions.

Customers should contact us before sending the product back.

REFUNDS

Once the returned product is received and inspected, we will notify the customer whether the return has been approved.

If approved, the refund will be processed using the applicable payment method or through another suitable refund method.

The time required for the refund to reflect in the customer's account may depend on the payment provider or bank.

CASH ON DELIVERY ORDERS

For Cash on Delivery orders, if a refund is approved, the customer may be required to provide valid bank account or UPI details for processing the refund.

RETURN SHIPPING

If the return is due to a wrong, damaged or defective product supplied by MS Fashion, we may provide an appropriate return solution.

For other eligible returns, return shipping charges may apply depending on the circumstances of the return.

CANCELLATION

Customers may request cancellation before the order has been dispatched.

Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return procedure.

ORDER REFUSAL OR NON-DELIVERY

If a customer refuses delivery or an order is returned because of customer unavailability, incorrect address, incorrect contact information or repeated failed delivery attempts, the order may be treated as a returned shipment.

Any applicable refund for prepaid orders will be handled according to this policy.

POLICY CHANGES

MS Fashion reserves the right to update this Return and Refund Policy from time to time. Any changes will be published on this page with the updated date.

CONTACT US

For return or refund-related questions, please contact us:

MS Fashion

Email: msfashioncom142@gmail.com

Phone / WhatsApp: +91 8875436602

Country: India